SAMSUNG BREAKS MY HEART

Have ya'll heard the story of Dave Carroll, the Canadian musician who was in a United Airlines plane on the tarmac when a fellow passenger witnessed the airline employees literally throwing his guitar case and smashing his guitar to smithereens? 

Apparently, he went round and round with the airlines and they refused to cover the cost of repairs.  So, he wrote a song about it.  It's called "United Breaks Guitars" and I think it's quite clever and an inventive way to bring attention to the wrongdoing of the company and the injustice of the situation.  Check out the video:




Now, I'm not a songwriter.  And those who've heard me sing, would agree that I'm no singer.  But if I were, I'd write a song entitled "Samsung Breaks My Heart".   As I mentioned in my last post, I purchased a brand new Samsung CLX-3175FW wireless color laser printer on March 24th.  I have been trying nearly everyday since then to get the stinking thing to work.  It won't work wirelessly and it won't work with an ethernet cable and it won't work with a USB cable.  I have called Samsung support at least 8 times.   I was told last Saturday that my case was being transferred to a "Product Specialist" who would call me on the next business day (Monday).  Well, guess who did not call me on Monday?  If you guessed Samsung's Product Specialist, you're right!  They didn't call me back at all.  And to add injury to insult, there is a little slip of paper that the company includes with its product (if my printer worked I could scan it so you could read it) that says:

"Dear Valued Customer,

Thank you for purchasing a Samsung printer.  Your Samsung printer is designed for easy installation and use.  If you have any questions during installation or would like product information, our Customer Support team is ready to assist you." 

Really?  Because the first 3 people I talked to at Samsung were extremely rude to me and were not at all interested in helping me get my printer easily installed and usable. 

To me this is just a sad commentary on the direction the whole world is headed in.  When you buy a brand new product and it doesn't work right out of the box and the company who manufactures said product won't stand behind their product, what do you do?  I can't return it to the store that I purchased it from because their policy on this type of product is no returns if it has been opened.  I wonder what precipatated the adaptation of that company policy?  I now regret not spending an extra $80 for an extended warranty (not affliated with Samsung) that would have supported the installation problems I am now having. But of course, I only had a small window of time to purchase it and now it's too late.  I'm really at a loss. 

I can only hope that the one and only helpful person at Samsung that I spoke to will read this post and can get someone at Samsung to help me.  Hey Mike in South Carolina, please help!  Until then.....Samsung breaks my heart.