IN A COMPUTER-LAND TECHNICAL NIGHTMARE

Hi!  It's been a long and scary couple of weeks, but I'm still here! I hope ya'll had as good of an Easter as I did! I think Easter is surpassing Christmas as my favorite holiday.   I'm so thankful to my Savior for fulfilling his destiny here on Earth so that you and I may have eternal life with Him in Heaven!

My computer survived the reloading of Windows, but it's not the same!  Actually, I haven't even started to reload my programs and data yet.  I have been working on one (and only one) project for the last two weeks:  Trying to connect my brand new wireless printer.  I have been near the verge of tears several times.  Sometimes, after trying to configure the software for the printer for hours or being on the phone with tech (non)support with no success, I would just sit and stare at a blank computer monitor and contemplate never using another computer again for the rest of my life....but reality brought me back around. 

My husband and I are starting a new business, which requires a lot more printing/scanning/faxing than what my personal needs have been, so....before I wiped my hard drive, I purchased a brand new Samsung CLX-4175FW wireless color laser printer:

Now, I bet you're thinking that's pretty nice, right?  Well, not so fast.  Like I said, I can't get the thing to work.  Not wirelessly, or even wired with a cable.  It has been a very disappointing experience thus far.  The only bright spot was when I spoke to a wonderful young man at Samsung named Mike from South Carolina who was the most helpful person.  Unlike the three previous tech support call takers at Samsung I had spoken to prior to reaching Mike, he treated me with respect and didn't make me feel ignorant (even though I am when it comes to some computing stuff).  Mike tried very hard to solve my problem, but unfortunately, the problem persists.  I am now waiting on a call from a Samsung Product Specialist. 

While Mike and I were waiting on a file to download to my computer, he shared with me that someday he hopes to be able to have his own computer consulting business where he would go to clients homes and solve their technical problems, while at the same time educating them and helping them to become self-sufficient.  I think that is a great ambition for Mike and I will pray for God to open those doors for him and for his success!!

I will be sure to post a follow up on how it goes with the Product Specialist at Samsung.  The store I purchased the printer from won't accept a return if the product has been opened, so if the Product Specialist can't help me, then I may be stuck with a very expensive paper weight!